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Privacy Policy &Terms of Service

Privacy Policy

 

1. Our Commitment to Your Privacy

At SPARKLE LLC, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services and website.

2. Information We Collect

  • Personal Information: When you request our services or contact us, we may collect personal information such as your name, address, email address, and phone number.

  • Non-Personal Information: We may gather non-identifiable information, including browser type, operating system, and browsing behavior on our website, to enhance your user experience.

3. How We Use Your Information

  • Service Delivery: To provide and manage our cleaning services effectively.

  • Communication: To send service updates, respond to inquiries, and provide customer support.

  • Service Improvement: To analyze data and improve our services and website functionality.

4. Information Sharing and Disclosure

  • We do not sell or rent your personal information to third parties.

  • We may share data with trusted partners who assist in operating our business and providing services to you, under strict confidentiality agreements.

  • We may disclose information when required by law or to protect our rights and safety.

5. Data Security

  • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

  • Please be aware that no method of internet transmission is entirely secure, and we cannot guarantee absolute security.

6. Opt-Out

  • You can opt out of receiving promotional communications from us at any time.

7. Changes to This Privacy Policy

  • We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

By using our services or website, you consent to the terms of this Privacy Policy.

Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of SPARKLE LLC's services and website. By booking a service, you agree to these Terms.

2. Service Agreement

By scheduling a cleaning service, you agree to:

  • Provide accurate booking details.

  • Ensure access to the property at the scheduled time.

  • Notify us at least 24 hours in advance for rescheduling or cancellations.

3. Payments and Refunds

  • Payments are due at the time of booking or upon service completion.

  • Late cancellations (less than 24 hours' notice) may incur a cancellation fee.

  • Refunds are issued according to our refund policy guidelines.

4. Liability and Damages

  • We take the utmost care when cleaning your property.

  • We are not responsible for pre-existing damage or damage resulting from normal cleaning procedures.

  • Any claims for damage must be reported within 24 hours of service completion.

5. Use of Services

  • Our services are intended for residential and commercial cleaning purposes only.

  • Misuse of our services, including fraudulent bookings, may result in service refusal.

6. Modifications to Terms

  • We reserve the right to update these Terms at any time.

  • Continued use of our services indicates your acceptance of any changes.

7. Contact Information

If you have any questions regarding these terms please contact us at:

Sparkle LLC

Family Operated Business Built on Expertise, Trust, and a Passion for Cleanliness.

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